{"id":3502,"date":"2026-06-13T12:32:01","date_gmt":"2026-06-13T12:32:01","guid":{"rendered":"https:\/\/loxolwatch.com\/?page_id=3502"},"modified":"2026-06-13T13:10:36","modified_gmt":"2026-06-13T13:10:36","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/loxolwatch.com\/en_gb\/returns-refunds\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"
\n

\nReturns & Refunds
\n<\/h2>\n

\n30-Day Return Policy<\/strong>
\nWe want you to be completely satisfied with your LOXOL timepiece.
\nIf for any reason you are not fully satisfied with your purchase, you may return your watch within 30 days of delivery for a refund.\n<\/p>\n

\nReturn Conditions
\n<\/h3>\n

A return will only be accepted if the watch is:<\/p>\n

    \n
  • Unworn and unused<\/li>\n
  • In its original condition<\/li>\n
  • Returned with all original packaging, accessories, manuals, and protective materials<\/li>\n
  • Free from damage, wear, resizing, or modification<\/li>\n<\/ul>\n

    \nLOXOL reserves the right to refuse returns that do not meet these conditions.\n<\/p>\n

    \nNon-Returnable Items
    \n<\/h3>\n
      \n
    • Customized or personalized watches<\/li>\n
    • Watches with resized or adjusted metal bracelets<\/li>\n
    • Products damaged through misuse or accidental damage<\/li>\n
    • Items purchased from unauthorized retailers or third-party marketplaces<\/li>\n<\/ul>\n

      \nHow to Request a Return
      \n<\/h3>\n

      \nTo initiate a return, please contact:\n<\/p>\n

      info@loxolwatch.com<\/strong><\/p>\n

      Please include:<\/p>\n

        \n
      • Full Name<\/li>\n
      • Order Number<\/li>\n
      • Email Address Used for Purchase<\/li>\n
      • Reason for Return<\/li>\n<\/ul>\n

        \nOur team will provide return instructions within 1\u20132 business days.\n<\/p>\n

        \nRefund Processing
        \n<\/h3>\n

        \nOnce your return has been received and inspected, we will notify you of the approval or rejection of your refund.
        \nApproved refunds are processed back to the original payment method.\n<\/p>\n

        \nEstimated Refund Times
        \n<\/h4>\n\n\n\n\n
        Payment Method<\/th>\nProcessing Time<\/th>\n<\/tr>\n
        Credit \/ Debit Card<\/td>\n3\u20137 Business Days<\/td>\n<\/tr>\n
        PayPal<\/td>\n1\u20133 Business Days<\/td>\n<\/tr>\n<\/table>\n

        \nProcessing times may vary depending on your payment provider or financial institution.\n<\/p>\n

        \nReturn Shipping Costs
        \n<\/h3>\n

        Customers are responsible for return shipping costs unless:<\/p>\n

          \n
        • The wrong item was received<\/li>\n
        • The item arrived damaged<\/li>\n
        • The item has a verified manufacturing defect<\/li>\n<\/ul>\n

          \nWe strongly recommend using a tracked and insured shipping service. LOXOL is not responsible for returns lost in transit.\n<\/p>\n

          \nDamaged, Defective, or Incorrect Orders
          \n<\/h3>\n

          \nIf your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.\n<\/p>\n

          Please include:<\/p>\n

            \n
          • Order Number<\/li>\n
          • Description of the issue<\/li>\n
          • Clear photos or video showing the problem<\/li>\n<\/ul>\n

            \nOur team will investigate and provide a suitable solution as quickly as possible.\n<\/p>\n

            \nLate or Missing Refunds
            \n<\/h3>\n

            If you have not received your refund:<\/p>\n

              \n
            • Check your bank or PayPal account<\/li>\n
            • Contact your payment provider<\/li>\n
            • Contact us at info@loxolwatch.com<\/strong><\/li>\n<\/ul>\n

              \nWe will be happy to assist you.\n<\/p>\n

              \n

              \nPremium Quality Assurance\n<\/p>\n

              \nEvery LOXOL timepiece undergoes quality inspection before shipment. Our goal is to ensure that every customer enjoys the craftsmanship, reliability, and experience that define the LOXOL name.\n<\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

              Returns & Refunds 30-Day Return Policy We want you to be completely satisfied with your LOXOL timepiece. If for any reason you are not fully satisfied with your purchase, you may return your watch within 30 days of delivery for a refund. Return Conditions A return will only be accepted if the watch is: Unworn […]<\/p>\n","protected":false},"author":1150,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3502","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/pages\/3502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/users\/1150"}],"replies":[{"embeddable":true,"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/comments?post=3502"}],"version-history":[{"count":3,"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/pages\/3502\/revisions"}],"predecessor-version":[{"id":3535,"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/pages\/3502\/revisions\/3535"}],"wp:attachment":[{"href":"https:\/\/loxolwatch.com\/en_gb\/wp-json\/wp\/v2\/media?parent=3502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}