Returns & Refunds

Returns & Refunds

30-Day Return Policy
We want you to be completely satisfied with your LOXOL timepiece.
If for any reason you are not fully satisfied with your purchase, you may return your watch within 30 days of delivery for a refund.

Return Conditions

A return will only be accepted if the watch is:

  • Unworn and unused
  • In its original condition
  • Returned with all original packaging, accessories, manuals, and protective materials
  • Free from damage, wear, resizing, or modification

LOXOL reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Customized or personalized watches
  • Watches with resized or adjusted metal bracelets
  • Products damaged through misuse or accidental damage
  • Items purchased from unauthorized retailers or third-party marketplaces

How to Request a Return

To initiate a return, please contact:

info@loxolwatch.com

Please include:

  • Full Name
  • Order Number
  • Email Address Used for Purchase
  • Reason for Return

Our team will provide return instructions within 1–2 business days.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed back to the original payment method.

Estimated Refund Times

Payment Method Processing Time
Credit / Debit Card 3–7 Business Days
PayPal 1–3 Business Days

Processing times may vary depending on your payment provider or financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged
  • The item has a verified manufacturing defect

We strongly recommend using a tracked and insured shipping service. LOXOL is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Description of the issue
  • Clear photos or video showing the problem

Our team will investigate and provide a suitable solution as quickly as possible.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank or PayPal account
  • Contact your payment provider
  • Contact us at info@loxolwatch.com

We will be happy to assist you.

Premium Quality Assurance

Every LOXOL timepiece undergoes quality inspection before shipment. Our goal is to ensure that every customer enjoys the craftsmanship, reliability, and experience that define the LOXOL name.

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Your purchase will donate 3% to charity

At Loxol Watch, we believe in making a difference. We are not just another watch retailer; we are on a mission to improve lives and create positive change. With every purchase made on our website, we are committed to donating 3% of the proceeds to provide much needed medicine to underprivileged communities in poor countries. Together, we can make a significant impact on the lives of those who need it the most.

Når du køber et Loxol-ur, får du ikke kun et stilfuldt ur, der udstråler elegance og håndværk, men som også bidrager til at forbedre sundhedsplejen i fattige regioner. Ved at samarbejde med etablerede velgørende organisationer sikrer vi, at dine generøse bidrag når hænderne på dem, der har det hårdt. Disse midler er afsat til indkøb og distribution af livsvigtig medicin, hvilket i sidste ende redder liv og lindre lidelse.

Hvorfor har vi valgt at fokusere på medicin i fattige lande? Adgang til sundhedspleje er en grundlæggende menneskeret, men alligevel mangler utallige individer rundt om i verden adgang til essentiel medicin, der kan behandle og forebygge sygdomme. Vi mener, at alle, uanset deres omstændigheder, fortjener adgang til tilstrækkelig sundhedspleje. Gennem vores partnerskab med betroede organisationer kan vi hjælpe med at bygge bro over denne kløft og bringe håb til samfund i nød.

Vi forstår, at vores kunder ikke kun værdsætter stil og kvalitet, men også besidder en medfølende ånd. Ved at handle hos Loxol Watch bliver du en forandringsagent, der gør en håndgribelig forskel i andres liv. Hver gang du kigger på dit håndled, vil du blive mindet om den effekt, du har gjort ved at vælge Loxol Watch.

Vores kollektion af ure kan prale af en bred vifte af designs, der passer til forskellige smag og lejligheder. Uanset om du foretrækker et klassisk ur, et minimalistisk ur eller en sporty kronograf, tilbyder Loxol Watch en række muligheder, der matcher din stil og personlighed. Med vores forpligtelse til ekspertise inden for både mode og filantropi kan du bære dit Loxol-ur med stolthed, velvidende at det repræsenterer medfølelse og gør en positiv forandring i verden.

Slut dig til Loxol Watch og bliv en del af en meningsfuld rejse. Lad os sammen bygge en lysere fremtid, et ur ad gangen.