Returns & Refunds

Returns & Refunds

30-Day Return Policy
We want you to be completely satisfied with your LOXOL timepiece.
If for any reason you are not fully satisfied with your purchase, you may return your watch within 30 days of delivery for a refund.

Return Conditions

A return will only be accepted if the watch is:

  • Unworn and unused
  • In its original condition
  • Returned with all original packaging, accessories, manuals, and protective materials
  • Free from damage, wear, resizing, or modification

LOXOL reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Customized or personalized watches
  • Watches with resized or adjusted metal bracelets
  • Products damaged through misuse or accidental damage
  • Items purchased from unauthorized retailers or third-party marketplaces

How to Request a Return

To initiate a return, please contact:

info@loxolwatch.com

Please include:

  • Full Name
  • Order Number
  • Email Address Used for Purchase
  • Reason for Return

Our team will provide return instructions within 1–2 business days.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed back to the original payment method.

Estimated Refund Times

Payment Method Processing Time
Credit / Debit Card 3–7 Business Days
PayPal 1–3 Business Days

Processing times may vary depending on your payment provider or financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged
  • The item has a verified manufacturing defect

We strongly recommend using a tracked and insured shipping service. LOXOL is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Description of the issue
  • Clear photos or video showing the problem

Our team will investigate and provide a suitable solution as quickly as possible.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank or PayPal account
  • Contact your payment provider
  • Contact us at info@loxolwatch.com

We will be happy to assist you.

Premium Quality Assurance

Every LOXOL timepiece undergoes quality inspection before shipment. Our goal is to ensure that every customer enjoys the craftsmanship, reliability, and experience that define the LOXOL name.

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Your purchase will donate 3% to charity

At Loxol Watch, we believe in making a difference. We are not just another watch retailer; we are on a mission to improve lives and create positive change. With every purchase made on our website, we are committed to donating 3% of the proceeds to provide much needed medicine to underprivileged communities in poor countries. Together, we can make a significant impact on the lives of those who need it the most.

When you buy a Loxol Watch, you not only acquire a stylish timepiece that exudes elegance and craftsmanship but also contribute to improving healthcare in impoverished regions. By partnering with established charitable organizations, we ensure that your generous contributions reach the hands of those in dire need. These funds are allocated to purchasing and distributing vital medicines, ultimately saving lives and alleviating suffering.

Why have we chosen to focus on medicine in poor countries? Access to healthcare is a fundamental human right, yet countless individuals around the world lack access to essential medicines that can treat and prevent diseases. We believe that everyone, regardless of their circumstances, deserves access to adequate healthcare. Through our partnership with trusted organizations, we can help bridge this gap and bring hope to communities in need.

We understand that our customers not only value style and quality but also possess a compassionate spirit. By shopping at Loxol Watch, you become an agent of change, making a tangible difference in the lives of others. Each time you glance at your wrist, you’ll be reminded of the impact you’ve made by choosing Loxol Watch.

Our collection of watches boasts a wide range of designs to suit various tastes and occasions. Whether you prefer a classic timepiece, a minimalist watch, or a sporty chronograph, Loxol Watch offers an array of options to match your style and personality. With our commitment to excellence in both fashion and philanthropy, you can wear your Loxol Watch with pride, knowing that it represents compassion and making a positive change in the world.

Join us at Loxol Watch and be part of a meaningful journey. Together, let’s build a brighter future, one watch at a time.