Returns & Refunds
30-Day Return Policy
We want you to be completely satisfied with your LOXOL timepiece.
If for any reason you are not fully satisfied with your purchase, you may return your watch within 30 days of delivery for a refund.
Return Conditions
A return will only be accepted if the watch is:
- Unworn and unused
- In its original condition
- Returned with all original packaging, accessories, manuals, and protective materials
- Free from damage, wear, resizing, or modification
LOXOL reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
- Customized or personalized watches
- Watches with resized or adjusted metal bracelets
- Products damaged through misuse or accidental damage
- Items purchased from unauthorized retailers or third-party marketplaces
How to Request a Return
To initiate a return, please contact:
info@loxolwatch.com
Please include:
- Full Name
- Order Number
- Email Address Used for Purchase
- Reason for Return
Our team will provide return instructions within 1–2 business days.
Refund Processing
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed back to the original payment method.
Estimated Refund Times
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 3–7 Business Days |
| PayPal | 1–3 Business Days |
Processing times may vary depending on your payment provider or financial institution.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was received
- The item arrived damaged
- The item has a verified manufacturing defect
We strongly recommend using a tracked and insured shipping service. LOXOL is not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order Number
- Description of the issue
- Clear photos or video showing the problem
Our team will investigate and provide a suitable solution as quickly as possible.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or PayPal account
- Contact your payment provider
- Contact us at info@loxolwatch.com
We will be happy to assist you.
Premium Quality Assurance
Every LOXOL timepiece undergoes quality inspection before shipment. Our goal is to ensure that every customer enjoys the craftsmanship, reliability, and experience that define the LOXOL name.
