FAQs

Frequently Asked Questions

Do you offer worldwide shipping?
Yes. LOXOL ships worldwide from Copenhagen, Denmark.

How long will my order take?

Orders are processed within 1–3 business days.

Delivery times:

• Denmark: 1–3 business days

• Europe: 3–7 business days

• International: 5–14 business days

How can I track my order?

You will receive a tracking email once your order ships.

Customs duties?

International orders may be subject to local taxes or import fees.

Can I return my watch?

Yes, 30-day return policy for unworn items in original condition.

How do I request a return?

Email: info@loxolwatch.com with order number and reason.

Refund time?

3–7 business days after approval.

Warranty coverage?

2-Year International Warranty against manufacturing defects.

What is not covered?

Wear & tear, damage, misuse, scratches, unauthorized repairs.

How to request service?

info@loxolwatch.com with order details and issue description.

Water resistance?

Yes, varies by model and listed on product page.

Materials?

316L Steel, Sapphire Glass, Leather, Automatic Movements.

Customization?

Selected models available (3–6 months production).

Payment methods?

Card, PayPal, Apple Pay, Google Pay.

Secure payment?

Yes, SSL encrypted checkout.

Contact:

info@loxolwatch.com

Response: 24–48 hours
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Your purchase will donate 3% to charity

At Loxol Watch, we believe in making a difference. We are not just another watch retailer; we are on a mission to improve lives and create positive change. With every purchase made on our website, we are committed to donating 3% of the proceeds to provide much needed medicine to underprivileged communities in poor countries. Together, we can make a significant impact on the lives of those who need it the most.

When you buy a Loxol Watch, you not only acquire a stylish timepiece that exudes elegance and craftsmanship but also contribute to improving healthcare in impoverished regions. By partnering with established charitable organizations, we ensure that your generous contributions reach the hands of those in dire need. These funds are allocated to purchasing and distributing vital medicines, ultimately saving lives and alleviating suffering.

Why have we chosen to focus on medicine in poor countries? Access to healthcare is a fundamental human right, yet countless individuals around the world lack access to essential medicines that can treat and prevent diseases. We believe that everyone, regardless of their circumstances, deserves access to adequate healthcare. Through our partnership with trusted organizations, we can help bridge this gap and bring hope to communities in need.

We understand that our customers not only value style and quality but also possess a compassionate spirit. By shopping at Loxol Watch, you become an agent of change, making a tangible difference in the lives of others. Each time you glance at your wrist, you’ll be reminded of the impact you’ve made by choosing Loxol Watch.

Our collection of watches boasts a wide range of designs to suit various tastes and occasions. Whether you prefer a classic timepiece, a minimalist watch, or a sporty chronograph, Loxol Watch offers an array of options to match your style and personality. With our commitment to excellence in both fashion and philanthropy, you can wear your Loxol Watch with pride, knowing that it represents compassion and making a positive change in the world.

Join us at Loxol Watch and be part of a meaningful journey. Together, let’s build a brighter future, one watch at a time.