Warranty & Repairs

Warranty & Repairs

2-Year International Warranty

Every LOXOL timepiece is backed by a 2-Year International Warranty covering manufacturing defects in materials and workmanship under normal use.

The warranty period begins on the date of purchase.

What Is Covered

Our warranty covers:

• Manufacturing defects in the watch movement.
• Defects in assembly or craftsmanship.
• Faults resulting from manufacturing errors.

If a manufacturing defect is confirmed, LOXOL will, at its discretion, repair or replace the affected components free of charge.

What Is Not Covered

• Normal wear and tear.
• Scratches, dents, or cosmetic damage.
• Damage caused by accidents, misuse, negligence, or improper handling.
• Water damage caused by misuse or failure to follow water-resistance guidelines.
• Battery replacement for quartz models.
• Damage caused by unauthorized repairs, modifications, or alterations.
• Straps, bracelets, crystals, crowns, or clasps damaged through normal use.

Water Resistance

LOXOL watches are tested according to their stated water-resistance rating.

Water resistance is not a permanent condition and may decrease over time due to wear of seals and gaskets.

Damage resulting from improper use in water or failure to ensure the crown is properly secured is not covered under warranty.

Warranty Service

If you believe your watch requires warranty service, please contact us at:

info@loxolwatch.com

Please include:

• Full Name
• Order Number
• Model Name
• Description of the issue
• Photos or video showing the problem

Our team will review your request and provide further instructions.

Repairs Outside Warranty

After the warranty period has expired, LOXOL can assist with repair services where possible.

Repair costs, replacement parts, and shipping fees may apply.

Please contact us for an assessment and service quotation.

Shipping for Warranty Claims

Customers are responsible for shipping the watch to the designated service location.

If a manufacturing defect is confirmed under warranty, LOXOL may cover the return shipping costs at its discretion.

We recommend using a tracked and insured shipping service when sending any watch for repair or inspection.

Genuine Parts & Service

To preserve the performance, reliability, and value of your timepiece, all warranty and repair work should be carried out only through LOXOL-approved service channels.

Unauthorized repairs or modifications may void your warranty.

Luxury Commitment

A LOXOL timepiece is designed to accompany you for years to come. Our commitment to craftsmanship extends beyond the moment of purchase through dedicated support and service whenever needed.

Designed in Copenhagen. Worn Worldwide.

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Your purchase will donate 3% to charity

At Loxol Watch, we believe in making a difference. We are not just another watch retailer; we are on a mission to improve lives and create positive change. With every purchase made on our website, we are committed to donating 3% of the proceeds to provide much needed medicine to underprivileged communities in poor countries. Together, we can make a significant impact on the lives of those who need it the most.

When you buy a Loxol Watch, you not only acquire a stylish timepiece that exudes elegance and craftsmanship but also contribute to improving healthcare in impoverished regions. By partnering with established charitable organizations, we ensure that your generous contributions reach the hands of those in dire need. These funds are allocated to purchasing and distributing vital medicines, ultimately saving lives and alleviating suffering.

Why have we chosen to focus on medicine in poor countries? Access to healthcare is a fundamental human right, yet countless individuals around the world lack access to essential medicines that can treat and prevent diseases. We believe that everyone, regardless of their circumstances, deserves access to adequate healthcare. Through our partnership with trusted organizations, we can help bridge this gap and bring hope to communities in need.

We understand that our customers not only value style and quality but also possess a compassionate spirit. By shopping at Loxol Watch, you become an agent of change, making a tangible difference in the lives of others. Each time you glance at your wrist, you’ll be reminded of the impact you’ve made by choosing Loxol Watch.

Our collection of watches boasts a wide range of designs to suit various tastes and occasions. Whether you prefer a classic timepiece, a minimalist watch, or a sporty chronograph, Loxol Watch offers an array of options to match your style and personality. With our commitment to excellence in both fashion and philanthropy, you can wear your Loxol Watch with pride, knowing that it represents compassion and making a positive change in the world.

Join us at Loxol Watch and be part of a meaningful journey. Together, let’s build a brighter future, one watch at a time.