Frequently Asked Questions
Do you offer worldwide shipping?
Yes. LOXOL ships worldwide from Copenhagen, Denmark.
How long will my order take?
Orders are processed within 1–3 business days.
Delivery times:
• Denmark: 1–3 business days
• Europe: 3–7 business days
• International: 5–14 business days
How can I track my order?
You will receive a tracking email once your order ships.
Customs duties?
International orders may be subject to local taxes or import fees.
Can I return my watch?
Yes, 30-day return policy for unworn items in original condition.
How do I request a return?
Email: info@loxolwatch.com with order number and reason.
Refund time?
3–7 business days after approval.
Warranty coverage?
2-Year International Warranty against manufacturing defects.
What is not covered?
Wear & tear, damage, misuse, scratches, unauthorized repairs.
How to request service?
info@loxolwatch.com with order details and issue description.
Water resistance?
Yes, varies by model and listed on product page.
Materials?
316L Steel, Sapphire Glass, Leather, Automatic Movements.
Customization?
Selected models available (3–6 months production).
Payment methods?
Card, PayPal, Apple Pay, Google Pay.
Secure payment?
Yes, SSL encrypted checkout.
Contact:
info@loxolwatch.com
Response: 24–48 hours
