Warranty & Repairs

Warranty & Repairs

2 års international garanti

Every LOXOL timepiece is backed by a 2-Year International Warranty covering manufacturing defects in materials and workmanship under normal use.

The warranty period begins on the date of purchase.

What Is Covered

Our warranty covers:

• Manufacturing defects in the watch movement.
• Defects in assembly or craftsmanship.
• Faults resulting from manufacturing errors.

If a manufacturing defect is confirmed, LOXOL will, at its discretion, repair or replace the affected components free of charge.

What Is Not Covered

• Normal wear and tear.
• Scratches, dents, or cosmetic damage.
• Damage caused by accidents, misuse, negligence, or improper handling.
• Water damage caused by misuse or failure to follow water-resistance guidelines.
• Battery replacement for quartz models.
• Damage caused by unauthorized repairs, modifications, or alterations.
• Straps, bracelets, crystals, crowns, or clasps damaged through normal use.

Water Resistance

LOXOL watches are tested according to their stated water-resistance rating.

Water resistance is not a permanent condition and may decrease over time due to wear of seals and gaskets.

Damage resulting from improper use in water or failure to ensure the crown is properly secured is not covered under warranty.

Warranty Service

If you believe your watch requires warranty service, please contact us at:

info@loxolwatch.com

Please include:

• Full Name
• Order Number
• Model Name
• Description of the issue
• Photos or video showing the problem

Our team will review your request and provide further instructions.

Repairs Outside Warranty

After the warranty period has expired, LOXOL can assist with repair services where possible.

Repair costs, replacement parts, and shipping fees may apply.

Please contact us for an assessment and service quotation.

Shipping for Warranty Claims

Customers are responsible for shipping the watch to the designated service location.

If a manufacturing defect is confirmed under warranty, LOXOL may cover the return shipping costs at its discretion.

We recommend using a tracked and insured shipping service when sending any watch for repair or inspection.

Genuine Parts & Service

To preserve the performance, reliability, and value of your timepiece, all warranty and repair work should be carried out only through LOXOL-approved service channels.

Unauthorized repairs or modifications may void your warranty.

Luxury Commitment

A LOXOL timepiece is designed to accompany you for years to come. Our commitment to craftsmanship extends beyond the moment of purchase through dedicated support and service whenever needed.

Designed in Copenhagen. Worn Worldwide.

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Your purchase will donate 3% to charity

At Loxol Watch, we believe in making a difference. We are not just another watch retailer; we are on a mission to improve lives and create positive change. With every purchase made on our website, we are committed to donating 3% of the proceeds to provide much needed medicine to underprivileged communities in poor countries. Together, we can make a significant impact on the lives of those who need it the most.

Når du køber et Loxol-ur, får du ikke kun et stilfuldt ur, der udstråler elegance og håndværk, men som også bidrager til at forbedre sundhedsplejen i fattige regioner. Ved at samarbejde med etablerede velgørende organisationer sikrer vi, at dine generøse bidrag når hænderne på dem, der har det hårdt. Disse midler er afsat til indkøb og distribution af livsvigtig medicin, hvilket i sidste ende redder liv og lindre lidelse.

Hvorfor har vi valgt at fokusere på medicin i fattige lande? Adgang til sundhedspleje er en grundlæggende menneskeret, men alligevel mangler utallige individer rundt om i verden adgang til essentiel medicin, der kan behandle og forebygge sygdomme. Vi mener, at alle, uanset deres omstændigheder, fortjener adgang til tilstrækkelig sundhedspleje. Gennem vores partnerskab med betroede organisationer kan vi hjælpe med at bygge bro over denne kløft og bringe håb til samfund i nød.

Vi forstår, at vores kunder ikke kun værdsætter stil og kvalitet, men også besidder en medfølende ånd. Ved at handle hos Loxol Watch bliver du en forandringsagent, der gør en håndgribelig forskel i andres liv. Hver gang du kigger på dit håndled, vil du blive mindet om den effekt, du har gjort ved at vælge Loxol Watch.

Vores kollektion af ure kan prale af en bred vifte af designs, der passer til forskellige smag og lejligheder. Uanset om du foretrækker et klassisk ur, et minimalistisk ur eller en sporty kronograf, tilbyder Loxol Watch en række muligheder, der matcher din stil og personlighed. Med vores forpligtelse til ekspertise inden for både mode og filantropi kan du bære dit Loxol-ur med stolthed, velvidende at det repræsenterer medfølelse og gør en positiv forandring i verden.

Slut dig til Loxol Watch og bliv en del af en meningsfuld rejse. Lad os sammen bygge en lysere fremtid, et ur ad gangen.